Refund policy

30-Day Return & Refund Policy

We want you to feel confident when shopping with us. That's why we offer a 30-day return and refund guarantee starting from the date your order is delivered.

This policy applies to orders worldwide. However, where applicable, nothing in this policy limits any consumer rights or protections that cannot legally be excluded under the laws of your country or region.

Eligibility for Returns

You may request a return within 30 days of receiving your order if you are not satisfied with your purchase.

For returns due to a change of mind, the product must be:

  • Unused and in its original condition
  • Free from visible signs of use or damage
  • In its original packaging
  • Accompanied by your order number or proof of purchase

To request a return, please contact us before sending the product back.

Do not send any product to a return address without receiving return instructions from us first.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If your item arrives damaged, defective, or different from what you ordered, please contact us within 30 days of delivery and provide clear photos or videos showing the issue.

After reviewing the issue, we may offer a replacement or full refund, depending on the circumstances.

When a return is required for a product that arrived damaged, defective, or incorrect, we will cover the reasonable return shipping costs, subject to applicable law.

Change-of-Mind Returns

If you simply change your mind about your purchase, you may request a return within the 30-day period, provided the product meets our return conditions.

For change-of-mind returns, the customer is responsible for return shipping costs, unless otherwise required by applicable law.

Original shipping charges, if any, are generally non-refundable for change-of-mind returns.

Non-Returnable Conditions

A return may be declined if the product has been:

  • Used or visibly worn
  • Damaged after delivery due to misuse or improper handling
  • Altered or modified
  • Returned without the original packaging when required

These conditions do not affect any mandatory consumer rights that apply under local law.

Refunds

Once we receive and inspect an approved return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 7 business days.

Your bank, card issuer, or payment provider may require additional time to process and post the refund.

International Orders

Customers are responsible for providing an accurate and complete shipping address.

For international orders, customs duties, import taxes, or other charges imposed by the destination country may apply and are generally the responsibility of the customer, unless otherwise stated at checkout or required by applicable law.

Delivery times may also vary depending on the destination country, customs processing, and local carrier conditions.

How to Request a Return

To request a return, please contact us at:

[YOUR SUPPORT EMAIL]

Please include:

  • Your order number
  • The reason for your return
  • Photos or videos if the item is damaged, defective, or incorrect

We will review your request and provide the appropriate instructions.

Returns sent without prior approval may not be accepted.

Contact

If you have any questions regarding returns or refunds, please contact us at:

fundshopify@gmail.com